Shipping policy

We ship same day or next business day, unless something outside of our control is impeding us to do so.

We strongly suggest to use tracked shipments as there is an insurance for up to $70 in case package is lost or does not arrive to final destination. In the event that a tracked shipment does not show, we will proceed to work with the postal office or carrier and submit a claim accordingly. Claims typically take 90 days after the shipment date to get resolved by the carrier.  Upon a positive resolution, Zero Gravity Return Tops will be able to refund the value of your order up to the insurance limit previously mentioned.

Non-tracked shipments DO NOT have insurance.  In the event that your package is lost or does not arrive to final destination, we will do our best effort to work with you and the postal office to locate the package. However, we reserve the right to process a refund as the delivery of the package by the postal service is out of our total control.

In the event of ongoing postal service strikes, we won't be held responsible for shipping delays as this type of situations qualifies as a force majeure circumstance beyond our control. Therefore, we will be unable to offer refunds or cancellations for affected orders during the time such event is active.